E-Gov: two studies on the implementation of e-government in municipalities in the Vale do Rio dos Sinos region

Abstract

The purpose of this paper is to present two studies on the process of implementing electronic government (e-Gov) in municipalities in the Vale do Rio dos Sinos region, considering a time frame of the decade 2010/2020. The first study aimed to analyze the argumentative discourse of municipal managers in this region, in 2010, whose focus was the history of adherence to e-Gov; and the second presents a case of implementation of electronic government, carried out in 2020, whose focus was to accompany the operationalization of the Aldir Blanc Law with the municipalities of Rio Grande do Sul, with the specific cut of digital inclusion for the use of e-Gov being exposed here. The methodology of the selected studies was exploratory, with qualitative and quantitative approaches, and encompassed techniques such as bibliographic, documentary research, field research with interpretive use, semi-structured questionnaire and multicriteria analysis. Based on the arguments and data collected, it was possible to highlight emerging issues that are instituted in the regional context, considering the production of knowledge about the reality of the municipalities surveyed in this transition to e-government. Although a decade has elapsed between the two surveys, it is evident that municipal political institutions still face basic problems such as precarious infrastructure and little instrumentalization of public agents. In addition, the difficulties in expanding access to the internet and instrumentalizing the population to use the services still persist as obstacles to the full implementation of the E-Gov.